Are you a natural leader who loves to inspire others to succeed? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at Massage Envy. Massage Envy is the leader in accessible massage and skin care.

Role:

The Area Manager is responsible for the day to day operations of (2 or more) assigned Massage Envy clinics. This position is responsible for the appropriate management of all aspects of clinic operations including sales, customer service, staffing, and supervision of the Clinic Manager. The Area Manager upholds and exhibits the Atticus Core Values: Integrity, Commitment, Improvement, Communication, Gratitude, Discipline, Teamwork, Accountability.

Responsibilities:

• Sales Closing - conduct or facilitate FDSA sales training
• Operational Review - weekly calls w/ CMs, weekly clinic visits, daily analysis and execution of KPI results
• People Management - Oversight of two or more clinics as acting Clinic Manager, and supervision and management of CM of at least one clinic 
• In conjunction with DM: hold performance mgmt. and development conversations, hire and fire, mentorship
• Crisis Management - resolve all customer service issues that have been escalated
• Loss Prevention - utilize revenue protection report to create action plans

A team is only as strong as its leader, so we're looking for people who have what it takes to bring out the best in everyone.

Those who shine in this role are:

• Smart and experienced with prior background in management, marketing, sales, service or retail and a college degree (preferred).
• Born leaders who can motivate, coach, influence, and inspire and who aren't afraid to have tough conversations.
• Top performers who can set goals, prioritize work, analyze business performance, and delegate effectively.
• Problem solvers who can think on their feet, bring people to compromise, and resolve conflict.
• Good with people, building trust and confidence and developing positive relationships with employees, members, and guests.

Who we're looking for:

• Applicants with previous management experience in a membership based model
• Previous multi-unit experience not required but a plus

JOB CODE: 1000862